Registration (4th Floor)
Eileen Harrington, Associate Director for Marketing Practices,
Federal Trade Commission
Brief introduction by participants (please limit to one minute)
Marketers' Desire to Reach Consumers and the Methods They Use
What methods (including technology) have been developed to enable marketers to increase their efficiency in reaching potential customers?
What costs and benefits have "do-not-call" and "no-call" regulations imposed on industry?
What other issues relating to "do-not-call" and "no-call" are of interest to industry -- technological, administrative, procedural, or regulatory?
Consumers' Desire to Limit Unwanted Calls
To what extent are consumers aware of their various "do-not-call" options (federal, state, private)?
Do consumers find these provisions effective in reducing unwanted telemarketing solicitations?
What, if any, effect does industry-utilized technology, such as predictive dialers and automated messages, have on consumers' ability to invoke their "do-not-call" rights?
What technology is available to consumers to reduce unwanted telephone solicitations?
||Lunch (on your own)
||Current Regulatory Approaches
Are the federal "do-not-call" provisions effective in curbing unwanted telephone solicitations?
Have private individuals and states found these provisions helpful in increasing industry compliance?
Are there ways in which the provisions could be changed to provide better protection for consumers? To facilitate law enforcement? To reduce the burden on industry?
What factors have led to enactment of state "no-call" legislation? Are there differences in the approaches that have been adopted by the various states?
What are the costs and benefits of "no-call" provisions to states, consumers, and telemarketers?
What self-regulatory efforts have been implemented by industry groups to reduce unwanted telephone solicitations?
What are the costs and benefits of self-regulation of the "no-call" issue?
||Brainstorming Session - What's Next?
What would be the costs and benefits of a national "no-call" list?
If such a national "no-call" list were to be implemented, who would establish and maintain it (government, private industry, etc.)?
Are there other approaches that would benefit consumers without unduly burdening industry?
||Open Mike: Audience views on the "do-not-call" issue.