| Comment Number: | 527026-00034 |
| Received: | 4/3/2007 3:54:25 PM |
| Organization: | |
| Commenter: | Peggy Pennington |
| State: | IN |
| Agency: | Federal Trade Commission |
| Rule: | Proof Positive: New Directions for ID Authentication |
| No Attachments |
Comments:
Please investigate Certegy of Tampa, Florida. We had an incident with Certegy while purchasing appliances at Sears. Certegy personnel are rude and pulled up more information on me than my mother knew! I have excellent credit and have never bounced a check. I purchased appliances using line of credit checks. Certegy does not know how to process checks from a line of credit. Therefore, they considered the checks as NSF, tried to charge me check return fees and tried to coherce me into sending other checks or using a credit card company that would charge $50 for every $150 of purchase price. I am working with Sears to cancel my purchase. My main concern is that they have the routing information for my line of credit, and have "lost" my checks! They state they were destroyed, but for all of the misinformation and lies out of Certegy I do not believe they are destroyed or lost. Certegy or any of their employees could use these checks to steal my identity. I have been treated like a criminal. It has been my understanding that we do have some rights to privacy, but apparently not when you deal with any company that uses Certegy. I became aware of the hearings today, so hopefully you will be able to investigate or comment on Certegy.