|Received:||1/31/2007 6:09:12 PM|
|Organization:||Total PC Support|
|Agency:||Federal Trade Commission|
|Rule:||Broadband Connectivity Competition Policy|
Comments:Distinguished panelists: I own and operate Total PC Support, a computer service business currently serving 460 individuals and small businesses throughout Eastern Massachusetts. I also frequently comment and advocate for consumer related issues. Presently here in Massachusetts many of my fellows are saddled with little or no choice when it comes to broadband Internet providers. As a result, rates are sky-high and out of the reach of many. In the few municipalities fortunate enough to have at least 2 competitors, rates for such service are significantly lower. As a result of the monopolies and duopolies currently operating in the state, specifically, Verizon and Comcast, customers suffer poor service, worse customer service, and exhorbitant rates. Our local and state representatives are powerless and inneffectual in stemming this. We desperately seek some relief from this corporate tyranny. Speaking on behalf of many of my clients, we desperately seek a voice and some choice. I would greatly welcome the opportunity to speak to you more in detail about this subject.