Comments:

This was difficult for me to read but I hope I answered the questions in the way I intended. - Regarding Forward to a Friend. This should not be included in the CAN SPAM requirements. There is no way for the original sender to control who else gets the email when it is forwarded by another sender. - Regarding the filing of complaints by alleged recipients of SPAM, they should be required in their claim to produce a copy of the email in it's entirety. Someone filed a small claims lawsuit against my company and the claim did not disclose their email address or a copy of their email. One of these would be required for us to establish the business case for why the individual received email. Now my business has to either pay him $1000 or hire an attorney which probably will cost about the same. Thank you for your time.