Submission Number: 00057
Received: 8/22/2011 4:22:27 PM
Commenter: Dale Kaplan
Organization: Dale I. Kaplan Inc
Agency: Federal Trade Commission
Initiative: 16 CFR Part 423: Trade Regulation Rule on Care Labeling of Textile Wearing Apparel and Certain Piece Goods, FTC Project No. R511915
Attachments: No Attachments
I am a Dry Cleaning store Owner for more than 33 years in the same location in Camp Hill, Pa. I have always been respectful of the laws of our land as an American citizen but this Care Labeling Law is a good law gone bad. When the law changed in the 90's that only the best method of care has to be put on the label,it created a nightmare for us as clothing care professionals. The customer wants their clothes cleaned by a clothing care professional and I am one but they do not want to accept the risk when I have to go against the care label to safely remove certain types of stains which ever way is opposite of what the manufacturer(manu) has labeled the garment. A typical example of this is when a dy clean only garment has food or food oil stains on it and I call to ask what is the stain. After a discussion with the consumer I explain that I wil not be responsible if the garment construction or color does not hold up in water and that is the only way to get out these types of stains. I explain that I will not accept the responsibility either as it is their stain but I am trying to do the best I can to do such which will entail going against the label.
If the garments still had to be labeled with all methods of care it would give me a better indication of the garment and what testing has been done. I many times see what I call low labeling in that the Manu. puts on wash so that the garment sells better and we are left with items that could be dry cleaned but are afraid to because it is not listed as such.