Submission Number: 00008 

Received: 2/18/2011 8:48:30 AM
Commenter: Elizabeth Archuleta
Organization: 
State: Colorado
Agency: Federal Trade Commission
Initiative: FTC Forum in May 2011 Will Examine Ways to Protect Consumers From “Cramming” of Unauthorized Charges on Their Phone Bills; Project No. P104403
Attachments: No Attachments
Submission Text
I has to be 3 or 4 years ago, I had a charge on my quest phone bill. Actually it was two charges. Not large amounts but charges I had no knowledge of. I called Quest and they said I would have to call the 800 number to get the charges removed. I did call the company and they removed the charges. I also called the sheriff's department and filed a report with them. It turns out this person was going online and using my phone number, maybe others to charge purchases. The company told me he was using a computer at the local library. I contacted them and let them know someone was using their computers for illegal activity. Nothing was ever done except the charge was removed from my phone bill. However, I started getting calls for this person and his spouse? from collection agencies. I no longer have a LAN line and use just my cell phone. It was a nightmare.