Submission Number: 00004
Received: 3/22/2011 3:32:44 PM
Commenter: Josh Conley
Organization: jay kane credit
Agency: Federal Trade Commission
Initiative: FTC Workshop: Debt Collection 2.0: Protecting Consumers As Technology Changes; Project No. P114802
Attachments: No Attachments
In my 40 years of experience i found as a collector with agency's or a Supervisor with law firms; their daily concerns were more focus on their overhead than properly training their inexperience collectors.
I find if the collector is properly trained on a daily basis from start to finish ( knowledgeable of the FDCPA - the initial demand letter - to the close of the file)each company would experience a more robust financial future; with less non-compliance violations.
Some in the industry lack proper daily training of their newly hired staff members. They feel it's to expensive to properly & consistently train their staff members. These firms refuse to pay top pay for top gun collectors or paralegals; why? because of their overhead.