Submission Number: 00088
Received: 3/14/2012 3:33:44 PM
Commenter: Carol Roye
Agency: Federal Trade Commission
Initiative: Public Roundtables: Protecting Consumers in the Sale and Leasing of Motor Vehicles; Project No. P104811
Attachments: No Attachments
As an advocate and a consumer of vehicle loans, I have experienced the harrasment and illegal financing activities of several establishments. The problem with financing a vehicle is that there is no oversight for the calculations and the collection activities of these financing companies. In 2008 my vehicle was repossessed due to erronous calculation, at the time my physical ailment prevented me from pursuing the matter, the cost of reedeming the property was so expensive that I could not reedem the car a second time. A week ago, my daughter's car was repossessed because her finance company claimed that the payment made by Western Union was recieved hours to late. We have evidence that the payment was recieved at 10am that day and the order to repossess was sent out at 4pm of the same day. Then, my SUV was erronesly repossessed on following day because the loan officer failed to adhere to the bankrupcy stay order. My credit union returned the car to me a few days later, window broken and suspension damaged due to an error. There are federal laws that protect the public, but these finance companies and banks know that the majority of the consumers are unaware of these laws, so they make up fee's, harrass the borrower and extort monies that they are not entitled to. The average American has 2.38 cars per family if those vehicle are financed that would be 2.0 of the cars a in jepardy of repossession or exorbtiant fee's. The potential for profit is tremendous. Car financing is the next bubble to burst, we need to guard our society from these unethical practices.