|Commenter:||Mrs. L Golden|
|Agency:||Federal Trade Commission|
|Rule:||16 CFR Part 425: "Rule Concerning the Use of Prenotification Negative Option Plans"|
Comments:I recently signed up to receive a free trial of tooth whitener. I did give my credit card for the shipping and handling. I did not realize that the page continued on, to say that you would be billed for the free trial if you keep it. I immediately called Dazzle, the company whom I ordered from within 5 minutes of placing my order,to cancel and tell them I no longer wanted the sample. I was informed that I could not cancel at this point. I had to wait until I received the product and then had to send it back to them within 14 days. So if in 14 days I forget, I will be billed for my FREE trial sample. I was told that I would receive an email within a few minutes with the number and address to return the item to. I still have not received the email. This company is charging for the FREE sample if you keep it, which makes their offer fraudulent.