| Comment Number: | OL-102011 |
| Received: | 11/27/2004 8:21:45 PM |
| Organization: | |
| Commenter: | Gavin Baker |
| State: | FL |
| Subject: | Trade Regulation Rule on Telemarketing Sales |
| Title: | Notice of Proposed Rulemaking, Request for Comment |
| CFR Citation: | 16 CFR Part 310 |
| No Attachments |
Comments:
In regards to the proposed amendment of the Telemarketing Sales Rule to create an additional call abandonment safe harbor to allow telemarketing calls from companies with an "established business relationship" with the consumer: 1. There must be clear, strict guidelines defining exactly what constitutes an "established business relationship." These should be easily understandable and readily available to both telemarketers and consumers. 2. When collecting the personal information which will later to be used to contact the customer, as part of the establishing of said business relationship, consumers should be clearly notified that this information may be used to contact them in the future and given the opportunity to opt-out of future telemarketing calls. 3. Consumers must also be allowed, at any time, to request to be removed from the list of future telemarketing contacts. 4. Consumers should also be notified whether their personal information may be disclosed or sold to other companies or organiziations, and allowed to opt out of this practice. 5. Consumers should be readily able to find the information on who to contact in the event they feel the proper protocol for this process has been breached. So long as the above safeguards are implemented, I do not oppose the proposed amendment.