| Comment Number: | OL-102600 |
| Received: | 11/27/2004 11:21:21 PM |
| Organization: | |
| Commenter: | Paul Traue, Jr. |
| State: | TX |
| Subject: | Trade Regulation Rule on Telemarketing Sales |
| Title: | Notice of Proposed Rulemaking, Request for Comment |
| CFR Citation: | 16 CFR Part 310 |
| No Attachments |
Comments:
As a consumer I am concerned over this proposed amendment. As it is my household currently receives 10-20 of these recorded calls per day, many of which multiple times over a week. As a consumer I have no way to stop getting these calls, as no person exists on the other end of the line to talk to in order to request removal from their list. This proposed amendment is going to make it even more difficult to protect my personal time at home. Equally disturbing is the change in accounting methods in call abandonment rates answered by a real person. In the average day, I receive a minimum of two abandoned calls, and I doubt I'm alone in this occurence. If the accounting method gets changed, there could be entire days where a campaign reached very few consumers, and most would get hungup on, for instance consider the scenario where the call center is understaffed for a day, yet with this new accounting method call volume could continue unabaited yet very few telephone customers would actually get anything other than a dial tone upon pickup. I urge the FTC to not buckle under industry pressure and not pass this amendment. To pass this amendment would be huge blow to consumers across the US.