| Comment Number: | OL-113942 |
| Received: | 1/10/2005 6:01:12 PM |
| Organization: | |
| Commenter: | Mishra |
| State: | CT |
| Subject: | Trade Regulation Rule on Telemarketing Sales |
| Title: | Notice of Proposed Rulemaking, Request for Comment |
| CFR Citation: | 16 CFR Part 310 |
| No Attachments |
Comments:
The phone is the best way to get in touch with me if something is urgent. Customer service calls with pre recorded messages from my doctor, my bank, my credit cards, the furniture store that is shipping stuff to my door next week, etc., are really useful. The fact that the message is pre-recorded, frankly, often feels less obtrusive and less of an invasion of privacy to me than having to speak with and be friendly to an operator that I don't know. There's no social formality when you're listening to a recording. I don't want to have to opt in to receiving customer service alerts and reminder calls, because I think that may prevent business from getting enough customers to take advantage of stuff like this to get to the critical mass that really lets them improve customer service. That said, I do need the ability to opt out from receiving calls from business that abuse the privilege. P Mishra Farmington, Connecticut