|Received:||11/1/2006 11:06:28 PM|
|Commenter:||Neville A Mehra|
|Subject:||Telemarketing Sales Rule|
|Title:||Request for Public Comment|
|CFR Citation:||16 CFR Part 310|
Comments:My company makes hundreds of thousands of outbound calls using an automated system that does more than just play back a pre-recorded message. My system interacts with the caller, giving him the ability to ask questions, opt out of the call, and even file a complaint, all with the touch of a button or the speaking of a single word or phrase. Of the hundreds of thousands of calls my company has made, we have only ever received four complaints. This is a reduction of 12,000% over our previous method, which was to use a simple pre-recorded message. In addition, as a consumer, I like getting reminders to refill my prescriptions, or updates on new services available from my cable company. What I don't like is getting spam from companies I've never heard of or having my number sold to some directory. You should focus on that problem, instead of making it more difficult or even impossible for me to continue to enjoy valuable phone services.