Submission Number: 00018
Received: 8/24/2011 11:31:19 PM
Commenter: Judy Heiser
Agency: Federal Trade Commission
Initiative: 16 CFR Part 424 Retail Food Store Advertising and Marketing Practices Rule, Project No. P104203
Attachments: No Attachments
I often find an advertised special is out of stock at grocery stores. Safeway and Savemart are notorious for this. This has happened when I go to a store on the first day of a special and find they are sold out. I find it difficult to believe that a store will so underestimate (repeatedly) the demand for an item that it will run out on day 1. When I ask for a raincheck, the clerks never have the raincheck at the stand and there can be a big run-around to get a raincheck.
I've also been told that the special price won't expire for a couple more days (Savemart especially) and I should check back the next day. I don't have time to repeatedly go to a store just to check if an advertised special might or might not now be in stock. I've been refused rainchecks on this ground.
I would like to see some law in place that would encourage stores to actually order sufficient stock to meet the demand for a product. At the very least, they should willingly offer rain-checks or allow substitutions. I would like to see checkout clerks actually have the authority to allow a substitution without having to stop the checkout process, call and wait for a manager, and maybe it will be approved -- maybe not.
I am very much in favor of expanding the rule to include other types of stores -- drugstores, discounters like Target and Wallmart, electronics stores, etc.
Times are tough financially, and if a store is going to induce me to shop there, and spend the time and gas to get there, it should have the special in stock.