FTC sends payments to Fortnite gamers who were charged for unwanted items
The FTC is sending 629,344 payments totaling more than $72 million to Fortnite players in the U.S. who were charged for unwanted purchases and filed a valid claim by October 8, 2024.
If you filed a claim after October 8, you don’t need to do anything else right now. The FTC is still reviewing claims filed after that date and will provide more information soon.
Epic Games, the company responsible for Fortnite, agreed to pay money to settle FTC allegations related to in-game purchases. According to the FTC, the company unlawfully charged players for unwanted purchases, let children rack up unauthorized charges without their parents’ permission, and blocked some users who disputed wrongful charges from accessing their purchased content.
The settlement also requires the company to get positive consent before charging users and banned it from locking players out of their accounts for disputing unauthorized charges.
You will get the payment type that you selected during the claims process.
If you get a check, please cash it within 90 days.
If you get a PayPal payment, please accept it within 30 days.
You can find answers to common questions about FTC refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-833-915-0880.
Can I still apply for a refund?
Yes, apply online at www.fortniterefund.com/file-a-claim. The deadline to file a claim is January 10, 2025.
Who is eligible to apply for a refund?
You may apply for a refund if any of these statements are true:
- You were charged in-game currency for items you didn’t want between January 2017 and September 2022
- Your child made charges to your credit card without your knowledge between January 2017 and November 2018
- Your account was locked between January 2017 and September 2022 after you complained to your credit card company about wrongful charges
You must be at least 18 to complete a claim form. If you are not yet 18, a parent or guardian must complete the claim form for you.
How do I apply for a refund?
Apply online at www.fortniterefund.com/file-a-claim.
To apply for a refund, you will need a claim number or your Epic Account ID.
If you didn't get an email with a claim number, you can locate your Epic Account ID by following these steps.
Remember, the FTC never asks you to pay to file a claim or get a refund. Don't pay anyone who promises you an FTC refund in exchange for a fee.
What is the deadline to apply for a refund?
To be eligible, you must file a claim by January 10, 2025.
I am under the age of 18. Can I apply for a refund?
You must be at least 18 to complete a claim form. If you are not yet 18, please ask a parent or guardian to complete the claim form for you. Please enter the name and contact information of the parent when completing your claim.
If I file a claim, will my Fortnite account be affected?
No, your Fortnite account won’t be affected. You won’t lose any items you have purchased.
How will I get my refund?
You can choose to get your refund by check or by PayPal payment.
How much will my refund be?
If your claim is approved, your payment amount will depend on several factors, including how many people file a claim.
When will I get my refund?
We expect to send additional payments in 2025 after we have reviewed and validated all claims. We will update this page when we have more information.
I don’t live in the United States. Can I apply for a refund?
We are currently limiting the claims process to Fortnite players in the U.S.
Where can I get more information?
For more information or help with your claim, call the refund administrator at 1-833-915-0880 or email admin@fortniterefund.com.