ATTACHMENT B
LETTER TO CUSTOMERS WHO CANCELED THEIR
SERVICE AND NAMED TOLL CHARGES AS A REASON
[To be printed on Juno letterhead]
[Date]
[Name and address of recipient]
[Juno e-mail address/user name]
Re: REFUND OFFER FOR SUBSCRIBERS TO JUNO'S ELECTRONIC MAIL AND/OR INTERNET SERVICES
("JUNO'S SERVICES")
DEADLINE: [Insert date]
Dear [recipient's name]:
You may be eligible for a refund from Juno Online Services, Inc. ("Juno") for
certain long-distance charges incurred through the use of Juno's services.
Juno recently settled a dispute with the Federal Trade Commission that dealt with the
adequacy of some of its advertising disclosures. As part of the settlement, Juno has
agreed to refund certain customers for the long-distance charges incurred through the use
of Juno's services during the first two months after you subscribed to such services.
You are eligible for a refund if you:
- canceled your Juno service on or before [insert date];
- canceled your Juno service within 90 days of subscribing to the service and (1)
identified the unavailability of a local access number as a reason for your cancellation;
OR (2) complained to Juno about incurring long-distance charges through your use of the
service;
- have not already received a full refund for long-distance charges incurred through the
use of Juno's services from Juno (Note: If you already received a partial
refund for such long-distance telephone charges, you still are eligible to recover the
rest of these charges); AND
- provide proof of the long-distance charges (Note: The refund is limited
to charges incurred through the use of Juno's services on telephone bills received during
the first two months after you subscribed to such services.)
Here's how to apply for your refund:
1. Complete the attached form.
2. Attach proof of the long-distance charges you incurred through the use of Juno's
services. You can either:
- Provide a copy of the itemized portion your telephone bill(s) showing
the amount of the long-distance charges you paid. If you don't have a copy of your
bill(s), ask your telephone company for a copy (Note: If you incurred the
long-distance charges within the last 18 months, you are required to provide a copy of
your telephone bill in order to receive a refund); OR
If your telephone company tells you that it is unable to send you a copy of the
itemized portion of your telephone bill(s) because you incurred the long distance charges
in question 18 months ago or earlier -
- Provide a signed statement indicating that the telephone company is
unable to send you a copy of your telephone bill(s) because you incurred the long-distance
charges 18 months ago or earlier and specifying the amount of the
long-distance charges you paid in connection with using Juno's services, and also provide
proof that you paid such long-distance charges - for example, a copy of a check.
If you don't have a copy of your check(s), ask your bank for a copy; OR
- Provide a signed statement indicating that the telephone company is
unable to send you a copy of your telephone bill(s) because you incurred the long distance
charges 18 months ago or earlier and specifying the amount of the long-distance charges
you paid in connection with using Juno's services.
Please Note: If you cannot provide a copy of the itemized portion of your telephone
bill showing the amount of the long-distance charges you paid, the amount of your
reimbursement will be limited. So, you should provide a copy of the itemized
portion of your telephone bill if you can, and you must provide a copy of your telephone
bill to receive a refund if you incurred the long distance charges within the last 18
months. If you provide proof of payment such as a copy of a check rather than a
copy of your telephone bill, your reimbursement will be limited to a maximum of $100. If
you only provide a written statement indicating the amount of the long-distance charges
you paid in connection with using Juno's services, your reimbursement will be limited to a
maximum of $50. In connection with processing your refund request, Juno may verify that
you actually used the Juno services as claimed.
3. Return the completed form and your proof of payment to:
[Insert fulfillment address here].
YOU MUST APPLY FOR YOUR REFUND BY [INSERT DATE] WITHIN [Insert 60 days after
mailing here]. We will honor all eligible claims within 30 days after we receive
them.
If you have questions, please call us, toll-free, at 1- 800-___-_____ .
Sincerely,
[ ]
To: Juno Online Services, Inc.
[Address to Be Inserted]
From:
__________________________
(Name)
__________________________
(Mailing Address)
__________________________
(City, State, and Zip Code)
__________________________
(Telephone Number)
_________________@juno.com
(Juno E-mail Address/User Name)
Please refund me in the amount of $_____ for the long-distance charge(s) I incurred
through the use of Juno's services during the first two months after subscribing to such
service:
As proof of my claim, I am attaching:
- a copy of the itemized portion of my telephone bill(s)
showing the amount of the long-distance telephone charges I incurred through the use of
Juno's services;
- a copy of my check or other form of payment for the long-distance
telephone charges I incurred through the use of Juno's services. I am not
attaching a copy of the itemized portion of my telephone bill(s), but I declare
under penalty of perjury, to the best of my knowledge, that my telephone company is unable
to send me a copy of my telephone bill(s) because I incurred the long distance charges 18
months ago or earlier and that I was billed long-distance charges of $ as a result
of my use of Juno's services; or
- I am not attaching a copy of the itemized portion of my telephone bill(s) or a
copy of my check or other form of payment, but I declare under penalty of
perjury, to the best of my knowledge, that my telephone company is unable to send me a
copy of my telephone bill(s) because I incurred the long distance charges 18 months ago or
earlier and that I was billed long-distance charges of $ as a result of my use of
Juno's services.
I confirm that:
___ I incurred the long-distance telephone charges through my use of the Juno's
service;
___ I have not already been fully refund by Juno Online Services, Inc. for such
long-distance telephone charges;
___ One reason that I canceled my subscription to the Juno service was the
long-distance telephone charges I incurred;
___ I canceled my subscription to the Juno service within 90 days of initiating the
subscription and on or before [insert date].
I declare under penalty of perjury under the laws of the United States of America that
this information is true and correct to the best of my knowledge.
Date _____________ Signature _____________ Name (printed) _____________ |