Were you charged for unwanted purchases in Fortnite? Apply now for a refund.
If you are a Fortnite gamer in the U.S. who was charged for unwanted purchases, apply for a refund online at www.fortniterefund.com/file-a-claim.
The deadline has been extended to February 29, 2024.
You must be at least 18 to complete a claim form. If you are not yet 18, a parent or guardian must complete the claim form for you.
On September 19, 2023, the FTC began sending emails to millions of Fortnite gamers, and will continue sending additional emails for one month. Emails about this settlement will come from Fortnite Refund Administrator <fortniterefund@rcnotifications.com>.
About the Settlement
Epic Games, the company responsible for Fortnite, agreed to pay $245 million to settle FTC allegations related to in-game purchases. According to the FTC, the company charged parents and gamers of all ages for unwanted items and locked the accounts of customers who disputed wrongful charges with their credit card companies.
Who is eligible to apply for a refund?
You may apply for a refund if any of these statements are true:
- You were charged in-game currency for items you didn’t want between January 2017 and September 2022
- Your child made charges to your credit card without your knowledge between January 2017 and November 2018
- Your account was locked between January 2017 and September 2022 after you complained to your credit card company about wrongful charges
You must be at least 18 to complete a claim form. If you are not yet 18, a parent or guardian must complete the claim form for you.
How do I apply for a refund?
Apply online at www.fortniterefund.com/file-a-claim.
To apply for a refund, you will need a claim number or your Epic Account ID.
If you didn't get an email with a claim number, you can locate your Epic Account ID by following these steps.
Remember, the FTC never asks you to pay to file a claim or get a refund. Don't pay anyone who promises you an FTC refund in exchange for a fee.
What is the deadline to apply for a refund?
To be eligible, you must file a claim by February 29, 2024.
I am under the age of 18. Can I apply for a refund?
You must be at least 18 to complete a claim form. If you are not yet 18, please ask a parent or guardian to complete the claim form for you. Please enter the name and contact information of the parent when completing your claim.
If I file a claim, will my Fortnite account be affected?
No, your Fortnite account won’t be affected. You won’t lose any items you have purchased.
How will I get my refund?
You can choose to get your refund by check or by PayPal payment.
How much will my refund be?
If your claim is approved, your payment amount will depend on several factors, including how many people file a claim.
When will I get my refund?
We expect to send payments in 2024 after we have reviewed and validated all claims. We will update this page when we have more information.
I don’t live in the United States. Can I apply for a refund?
We are currently limiting the claims process to Fortnite players in the U.S.
Where can I get more information?
For more information or help with your claim, call the administrator at 1-833-915-0880 or email admin@fortniterefund.com.