Military personnel, veterans, and their families face unique challenges that can affect them as consumers. The FTC has created a Military Task Force to focus on identifying the particular needs of military consumers and developing initiatives to empower servicemembers, veterans, and their families more effectively.
Resources for Servicemembers and Veterans
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Workshops
- Protecting Military Consumers: A Common Ground Conference, Los Angeles, September 7, 2017
- Economic Liberty Task Force Roundtable: Streamlining Licensing Across State Lines: Initiatives to Enhance Occupational License Portability, Washington, DC, July 27, 2017
- Military Consumer Financial Workshop: Protecting Those Who Protect the Nation, San Antonio, July 19, 2017
- Working Together to Protect Colorado Consumers: A Common Ground Conference, Denver
- Fraud Affects Every Community, Washington, DC
- Western Region Common Ground Conference, San Francisco
- The Road Ahead: Selling, Financing & Leasing Motor Vehicles
- Second FTC Roundtable to Discuss Motor Vehicle Sales and Financing Issues; Focus on Military Consumers, Financial Literacy, and Fair Lending, San Antonio
Related Cases
Bogus business opportunities
- Max Results Marketing, phony grants and money-making opportunities
- Advertising Strategies, online investment scam
Debt collection
- BAM Financial, unlawful collection practices
- National Check Registry, unlawful collection practices
- Goldman Schwartz, unlawful collection practices
Education
- Sunkey, lead generation for post-secondary schools
- Victory Media, advertising and marketing
- Strategic Student Solutions, student loan debt relief and credit repair
- Stepping Stonez, high school diploma mill
- Capitol Network Distance Learning Programs, high school diploma mill
- DeVry, advertising and marketing
- Ashworth College, advertising & marketing
Imposters
- American Veterans Relief Foundation, sham charity
- NHS Systems, Inc., government imposter scheme
- Help the Vets, Inc., sham charity
- Veterans of America, sham charity
Mortgage debt relief
- Mortgage Investors Corporation of Ohio, unlawful telemarketing and advertising of veterans home loan refinancing services
- Prime Legal Plans, mortgage assistance relief scam
Other Cases
- Volkswagen, deceptive clean diesel claims
- LearningRX Franchise., deceptive claims about brain training program
- Harris Jewelry
- FloatMe
- Old Southern Brass
Other Initiatives
- FTC and States Combat Fraudulent Charities That Falsely Claim to Help Veterans and Servicemembers
- FTC Staff Report on Occupational Licensing
- FTC Staff Report Examines Ways to Improve Occupational License Portability Across State Lines
- A Closer Look At the Military Consumer Financial Workshop: The Federal Trade Commission Staff Perspective
- Statement of Acting Chairman Maureen Ohlhausen
- FTC Releases Annual Summary of Consumer Complaints
- FTC Unveils Mobile-Friendly Financial Readiness Website for Military Members and Personal Financial Managers
- FTC and Veterans Administration Sign Agreement Furthering Efforts To Protect Service Members Who Use Military Education Benefits
- FTC, Partners To Recognize Second Annual Military Consumer Protection Day
- FTC Staff Comment Before the Department of Defense (DoD) on Proposed Amendments to DoD’s Regulations Implementing the Military Lending Act
- Federal Government Launches New System to Gather Complaints From Military Veterans, Servicemembers Regarding Higher Education Institutions
Congressional Testimony
- Prepared Statement: Soldiers As Consumers: Predatory and Unfair Business Practices Harming the Military Community
- FTC Details Its Enforcement Actions to Crack Down on Fraud Against the Military Community in Testimony Before House Oversight Subcommittee
- FTC Testifies Before the U.S. Senate Committee on Veterans’ Affairs About the Agency’s Work to Crack Down on Fraud and Related Threats Against the Military Community
Working Group Participation
- Liaison to ABA’s Standing Committee on Legal Assistance for Military Personnel
- Liaison to ABA’s Veterans Legal Services Initiative
- Member, Military Lending Act Interagency Group
Military Task Force Team Leads
- Carole Reynolds
Bureau of Consumer Protection, Division of Financial Practices - Terri Miller
Bureau of Consumer Protection, Division of Consumer & Business Education