BetterHelp refunds will start going out in June and July
If you got an email about BetterHelp Refunds, you can expect to get your payment soon.
We began sending electronic payments in mid-June. We plan to mail checks in early July.
If you didn't make a payment selection, you will get a PayPal payment at the email address where you received the notice.
If you need help with your payment, or would prefer a different payment method, please call the administrator at 1-833-637-4774 or send an email to info@BetterHelpRefundProgram.com.
What is the settlement about?
BetterHelp agreed to pay $7.8 million to settle charges brought by the FTC.
iCounseling • Regain • Terappeuta
What are my payment options?
We are sending payments by PayPal, Zelle, and check.
The deadline to select your payment method was June 10, 2024. If you didn't make a selection, you will get a PayPal payment at the email address where you received the notice.
If you need help with your payment, or would prefer a different payment method, please call the administrator at 1-833-637-4774 or send an email to info@BetterHelpRefundProgram.com.
When will I get my payment?
We began sending electronic payments in mid-June. We plan to mail checks in early July.
Who is eligible for a payment?
People are eligible for a payment if they signed up and paid for services from a BetterHelp website between August 1, 2017, and December 31, 2020. BetterHelp offered online counseling through several websites, including: BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta, which are all included in the refund program.
Where can I get more information?
Contact the administrator by phone at 1-833-637-4774 or by email at info@BetterHelpRefundProgram.com.
Who is Ankura Consulting LLC?
Ankura is the independent administrator chosen to oversee payments for this settlement.