The administrator is sending payments to eligible BetterHelp customers. Payments began in June 2024 and will continue through November 2024.
If you need help with your payment, please call the administrator at 1-833-637-4774 or send an email to info@BetterHelpRefundProgram.com.
What is the settlement about?
BetterHelp agreed to pay $7.8 million to settle charges brought by the FTC.
The FTC says that, among other things, BetterHelp promised to keep users’ information private but revealed data to Facebook, Snapchat, Pinterest, and Criteo for advertising purposes. This data included email addresses, IP addresses, and personal answers to health questions. BetterHelp offered online counseling through several websites, including:
BetterHelp • MyTherapist • Teen Counseling • Faith Counseling • Pride Counseling
iCounseling • Regain • Terappeuta
What are my payment options?
We sent payments by PayPal, Zelle, and check.
If you need help with your payment, please call the administrator at 1-833-637-4774 or send an email to info@BetterHelpRefundProgram.com.
Who is eligible for a payment?
People are eligible for a payment if they signed up and paid for services from a BetterHelp website between August 1, 2017, and December 31, 2020. BetterHelp offered online counseling through several websites, including: BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta, which are all included in the refund program.
Where can I get more information?
Contact the administrator by phone at 1-833-637-4774 or by email at info@BetterHelpRefundProgram.com.
Who is Ankura Consulting Group, LLC?
Ankura is the independent administrator chosen to oversee payments for this settlement.