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An employee gets a phone call, pop-up, or email warning about a problem with the office computer. In an effort to be helpful – or perhaps concerned they clicked on something that caused the glitch – the employee follows instructions to send money, turn over personal information, or provide access to your system. As a small business owner, you know it’s a tech support scam, but are you sure every member of your team has the savvy to spot it? The...

It’s Day 2 of the data security discussion, presented as part of the FTC Hearings on Competition and Consumer Protection in the 21st Century – and you can watch the webcast live. Building on yesterday’s discussion, today’s panelists will delve into data security assessments, the U.S. approach to consumer data security, and FTC enforcement in that area. Today’s proceedings begin at 9:30 Eastern Time. And don’t miss a special segment set for 11:15...

You’ve probably been following the FTC Hearings on Competition and Consumer Protection in the 21st Century. The next two days of hearings – Tuesday, December 11th, and Wednesday, December 12th – will take a deep dive into a topic of interest to just about every business and consumer: data security. No matter where you’re located, it’s easy to participate. Today’s proceedings begin at 10:10 Eastern Time. After opening remarks from Andrew Smith...

When cyber crooks send messages trying to trick people into disclosing passwords or account information, they often mimic a recognizable email address to make it look like it’s coming from a trusted source – for example, from your company. It’s a practice called spoofing and it packs a double wallop. Not only does it put consumers at risk for identity theft, but spoofing can unfairly damage the reputation for trust you’ve worked hard to earn...

What do Hollywood classics Sunset Boulevard, Citizen Kane, Double Indemnity, and Fight Club have in common? They all begin with the end of the story. Because one of the business names used by the defendant in a recent FTC action is HollywoodColorContacts.com, we’ll honor that silver screen tradition by opening with the closer: All contact lenses – including non-corrective decorative lenses use d to change the wearer’s appearance – are medical...

Archeologists report that the first mention of diabetes was in a papyrus excavated from an Egyptian tomb. Roll the scroll out a bit and it wouldn’t surprise us to find an ad (in hieroglyphics, of course) for a pill or potion promising a miracle treatment. Questionable diabetes products have been around for centuries and the latest one to attract law enforcement attention is a dietary supplement called Nobetes. A just-filed FTC action challenges...

Willing to wager there’s no plausible connection between 90s dance group C + C Music Factory and the FTC’s just-announced request for public comment about the Red Flags Rule and the Card Issuers Rule, known collectively as the Identity Theft Rules? You might just lose that bet – and no, it has nothing to do with C + C’s ubiquitous hit, “Everybody Dance Now.” But it has a lot to do with their other big hit, “Things that Make You Go Hmmm.” The Fair...

In 2018, the Consumer Sentinel Network has seen a striking increase in the median dollar amount that people 70 and over are saying they lost to fraud. Digging into the data, we found some common stories with an unusual twist: people 70 and older report mailing huge amounts of cash to people who pretended to be their grandchildren. People 70 and over rarely report to the FTC that they paid a scammer with cash. But for one particular type of fraud...

Phishing scammers have gotten more sophisticated. They still send out mass emails asking consumers for credit card numbers or bank account information. But they’re also targeting small businesses by imitating the look of messages your employees routinely receive. The FTC has new resources to help small businesses address cybersecurity, including the risks posed by phishing. How phishing works When phishing scammers hit small businesses, they...

According to a lawsuit filed by the FTC, an international network of corporations and individuals put consumers through the wringer with false claims about “free” trial offers, followed by unauthorized charges to their accounts. What’s more, the complaint alleges that the defendants used shell companies and straw owners to engage in credit card laundering – the practice of circumventing credit card associations’ fraud-monitoring programs in an...