Tag: Consumer Protection

Doxo will pay $2.1 million to settle FTC allegations that the company and two of its co-founders used misleading search ads to impersonate consumers’ billers and misled consumers about millions of dollars in fees they tacked on to consumers’ bills.

Grubhub will pay $25 million to settle charges from the Federal Trade Commission and the Illinois Attorney General that the food delivery firm engaged in an array of unlawful practices including deceiving diners about delivery costs and blocking their access to their accounts and funds, deceiving workers about how much money they would make delivering food, and unfairly and deceptively listing restaurants on its platform without their permission.

Under the proposed settlement, the company must make substantial changes to its operations across a number of areas, including telling consumers the full cost of delivery, honestly advertising pay for drivers, and listing restaurants on its platform only with their consent.

At the request of the FTC, a federal court has temporarily halted a bogus credit repair scheme run by a sprawling network of 17 related companies and their principals. 

Ticket broker Elite Events and its operators will pay $300,000 in civil penalties to resolve FTC allegations that the firm purchased millions of dollars’ worth of tickets to high-demand events by illegally circumventing measures designed to limit the number of tickets that can be purchased to a single event.

In June 2021, the FTC charged online marketer Trend Deploy with falsely promising consumers that it could quickly deliver facemasks and other personal protective equipment during the COVID-19 pandemic, then failing to deliver on customers’ orders or offer cancellations or refunds. The Commission is seeking refunds for consumers, as well as civil penalties. In June 2023, the FTC announced a summary judgment in its favor against the defendants.

In August 2025, the FTC Frank Romero, the operator of Trend Deploy,was required to turn over the remaining funds in his bank and retirement accounts as part of a settlement with the Federal Trade Commission. Romero failed to comply with a 2023 judgment stemming from an FTC lawsuit charging that he did not deliver personal protective equipment (PPE) as promised to consumers.

In July 2026, the FTC issued payments to consumers affected by Trend Deploy’s deceptive marketing.  

In December 2024, the Federal Trade Commission announced that it took action to stop a scheme that allegedly bilked millions of dollars out of consumers burdened with student loan debt by pretending to be affiliated with the U.S. Department of Education in violation of the FTC’s Impersonation Rule, collecting illegal advance fees, and making other deceptive claims.

The U.S. District Court for the District of Nevada entered a temporary restraining order on November 22, 2024 and a preliminary injunction against corporate defendant Superior Servicing on December 6, 2024. 

The FTC filed an amended complaint adding corporate defendants Sunrise Solutions USA LLC, Alumni Advantage LLC, Student Processing Center Group LLC, SPCTWO LLC, Accredit LLC and individual defendants Eric Caldwell and David Hernandez.

In September 2025, the FTC announced that Caldwell and Hernandez will be permanently banned from the debt relief industry and will be required to turn over their assets to resolve FTC charges that they helped operate an illegal student loan debt-relief operation. Additionally, Caldwell will be banned from the telemarketing industry, and Hernandez will be prohibited from violating the Telemarketing Sales Rule.

In February 2026, a federal judge entered an order against Dennise Merdjanian, an operator of the scheme, that permanently banned her from the debt relief industry and telemarketing following a settlement with the FTC.

In June 2026, a federal judge entered a default order against corporate defendants Superior Servicing LLC, Sunrise Solutions USA LLC, Alumni Advantage LLC, Student Processing Center Group LLC, SPCTWO LLC and Accredit LLC. resolving litigation against the remaining defendants in the case.