When consumers call funeral homes: FTC undercover sweep suggests seven compliance points for industry members
When consumers have questions about a company’s services, they often pick up the phone and call. It’s no different when consumers must select a funeral home to handle a loved one’s final arrangements. Telephone inquiries are particularly important for people who are grieving a loss or making arrangements for a loved one in a different city. That’s why the Funeral Rule requires funeral homes to provide accurate price information over the phone. The results of an undercover FTC phone sweep suggests that some providers would benefit from a compliance refresher – especially when it comes to how they handle telephone inquiries.