FTC says DIRECTV wasn’t so direct about fees and negative options

They have upped their game. I canceled my service after one and a half years of my bill going up and getting charged for crap that I didn't order and then getting the run around on getting a refund. I changed my credit card,however they contacted Visa and got my new card info and charged me $320.00.

Was your situation every resolved? I have experienced a similar situation- ongoing "pending cancelation" since August 28th, 2016 and have also called in 5+ times to get the issue resolved only to be told that the last "case" was closed (I was never contacted to be updated of the decision) and another "case" would need to be reopened - another 7-10 business day wait. Meanwhile I have not received the prepaid boxes to return the equipment and the "supervisor" today informed me that they were not sent to the billing address, which is also the address of service. What? So now I have to wait again for boxes to return equipment that I have not been using since 8/27/16 AND she stated that all of the charges on the account are VALID from their end. WHAT? On top of all of that she was rude, kept interrupting me and raising her voice and when I asked her to please be nice because I am very upset and annoyed at the situation she told me that I was being rude. Wow. So who can we report this to? Who will help protect us as consumers? How do we make sure that we do not get taken advantage of and stolen from via our payment information used to pay our bill in the past? Someone needs to be held responsible.

Im going threw this same situation now 01/28/17 i would like to know if you ever got threw to someone or if they refunded your money or if your bank was able to dispute the charge and return your money please email me at [deleted].

This company has the worst customer service and they lie so much about what they are going to do just to get you off the line. I have been calling them to get my billing settled and its all lies. I am so sick of them.

press fraud with your bank or credit card company have cards re issued and they can not do anything also if you used a check with them block them though your bank perm and then if and when they report to credit or collection dispute with the 3 major credit bureau's and thy will remove it make sure to save your chats etc. it is a violation of fcc,fdcpa,cfpb and fraud laws. .

this is very untrue as the amount debited was not over 500 it was around 200. im pretty sure they resolved it as well plz be honest

track the package and see if hey received it...then file a dispute with your credit card company showing you sent it back and they received it. they have 30 days to answer the dispute, if you lose do it again, you can dispute it up to 3 times, most credit card company's say ok and give you he money.

Same thing happening with us, except the return box or "recovery package" simply hasn't arrived. Three times we've called to request it, and three times its failed to show up. On the 3rd time, they said they'd overnight it. So I asked for the tracking number. They said it'd be 48 hours before it "populated." How can it take longer to generate a tracking number than for the package to arrive? Of course, they've already charged us a fee for failure to return the equipment. Oh, and the customer service reps say they don't know the mailing address after we offered to return it at our own expense. They are crooks.

Contact your STATE PUBLIC UTILITIES COMMISSION in your home state. They will give anyone the information on the DTV lawsuit.

I have a similar situation as often mentioned about Direct TV and AT&T. My "perfect bundle" was to be installed on a Monday and right after the cable technician nailed a satellite on my new home the internet techinician explained to me that the internet I applied for is not strong enough for my house and at the least I need Internet 45 at a higher rate. At the same time the representative on the phone was upselling me to Internet 1000 for $30 more than originally quoted. I was not aware of the different levels and now I'm being sold something at a higher rate that was never mentioned to me before and what choice do I have now that there is a satellite nailed on my roof. I settled for Internet 45 which comes with an installation rate of about $100. I called the next day to dispute the charges and after hours on the phone I get a representative who tells me that there is no way they could have installed Internet 45 because it is not available in my area. I immediately cancelled. In the days after I called and begged for almost 8 hours and got transferred by everyone who said they don't have the power to help me with my request to remove the satellite. And the first supervisor I got was just as helpless as everyone else. She provided me with two websites that she claimed will remove and recycle the satellite and they were both bogus. She ultimately said they are not responsible for satellite because it's on my property. So now they have damaged my roof. I also persued them to come collect their equipment at which they couldn't do and had to process a return box to ship back their equipment. I finally hired a roof repair man to remove it and I left it on the curve until one day someone collected it. Of course it costed to remove it and I'm sure Direct TV will refuse to pay for it after they started billing $481 for an early termination fee. I also got another early termination fee from AT&T for $150 and because their representatives are so incompetent someone created a new account in the same time frame I was canceling which includes a balance of about $60 for installation. I am so frustrated and dumbfounded with this company. The representatives have a tactic to put you on hold for almost 15 minutes or 30 minutes to discourage you from holding and then contradict your situaiton when clearly they are in the wrong only to tell you in the end that there is "nothing they can do" and "I can transfer you to another department". I haven't even been charged but I certainly don't want to let them penalize me for these charges. I have put this claim with Direct TV in their escalation department for the second time again and no one can tell me what happen with the first one. I was told it would take 3 day, I called back and 3 days turned into 7 business days, I called after that and now it's 14 business days and now nothing. No one should have to call their credit card company or get put in collections or make another company give Direct TV money. It's almost two months since this started and there is no resolution.

Same here they took over $600.00 out of my account without permission that they said card was not on file..they are very decieving anything to keep you with them like thry always say if they will lie, theyll steal and exactly what they did. I definately want in on lawset